Welcome to Eventrra ("Eventrra", "we", "us", or "our").
Eventrra is a professional event management and event production company based in Lahore, Pakistan, providing corporate events, conferences, exhibitions, seminars, product launches, brand activations, annual dinners, award ceremonies, stage production, audio-visual services, event décor and related event management services.
This Privacy Policy explains how we collect, use, store, protect and disclose information when you visit eventrra.pk, contact us, submit a form, request a quotation, communicate with us by phone, or interact with our advertisements on platforms such as Google and Meta.
By using our website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide when you contact Eventrra or request information about our services.
Personal Information
- First name
- Last name
- Email address
- Phone/mobile number
- Company or organization name
- Job title or designation
- City or location
- Event type
- Event date
- Estimated event requirements
- Event venue
- Budget or quotation requirements
- Any other information you voluntarily provide through our forms or communications
We only request information that is reasonably necessary to respond to your inquiry, provide our services, prepare quotations or communicate with you regarding your event requirements.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Referring website or advertising source
- Approximate geographic information
- Website interaction information
- Cookies and similar technologies
This information may be used to understand website performance, improve our services, prevent fraud and measure advertising performance.
3. Information Collected Through Contact Forms
If you submit a form on Eventrra's website, we may collect information such as:
- First name
- Last name
- Email address
- Phone number
- Company name
- Event requirements
- Message or inquiry
We use this information to respond to your request and determine how Eventrra may assist you.
4. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and requests.
- Contact you regarding Eventrra's services.
- Prepare quotations, proposals and event plans.
- Understand your event requirements.
- Schedule meetings or consultations.
- Provide event management and production services.
- Communicate about an upcoming event.
- Improve our website and services.
- Measure advertising and marketing performance.
- Monitor and analyze website traffic.
- Prevent spam, fraud, abuse or unauthorized activity.
- Maintain business records.
- Comply with applicable legal obligations.
- Send relevant marketing communications where permitted by applicable law and where appropriate consent has been provided.
5. Phone Calls and Call Leads
Eventrra may use telephone calls as part of its lead-generation and customer-service activities.
If you call Eventrra after viewing an advertisement, website or other marketing communication, we may use information provided during the call to:
- Respond to your inquiry;
- Understand your event requirements;
- Prepare a quotation or proposal;
- Schedule a meeting;
- Follow up regarding requested services; and
- Provide customer support.
We may use call-tracking or advertising measurement technologies to understand which marketing campaigns generate phone inquiries.
Where required by applicable law, we will obtain appropriate consent before recording a telephone call.
6. Google Ads and Google Services
Eventrra may use Google advertising and measurement services, including Google Ads, Google Analytics and related technologies.
These technologies may help us:
- Measure advertising performance;
- Understand how visitors use our website;
- Identify which advertisements generate inquiries;
- Improve our advertising campaigns; and
- Measure conversions such as form submissions and phone-call leads.
Google may process information in accordance with its own policies and terms.
We do not intentionally place personal information such as your email address or phone number into website URLs or advertising URLs.
7. Meta / Facebook and Instagram Advertising
Eventrra may advertise on platforms operated by Meta, including Facebook and Instagram.
We may use Meta advertising technologies to:
- Promote Eventrra services;
- Measure advertising performance;
- Understand interactions with our advertisements;
- Generate inquiries;
- Improve campaign performance; and
- Reach relevant audiences.
If you submit information through a Meta lead form, the information may be provided to Eventrra so that we can respond to your inquiry.
The information collected through a Meta lead form may include your name, email address, phone number and other information that you voluntarily provide.
Your use of Facebook or Instagram is also subject to Meta's applicable privacy policies and terms.
9. Google Analytics
We may use Google Analytics to understand how visitors interact with our website.
Google Analytics may collect information such as device information, browser information, approximate location, pages visited, traffic sources, website interactions and other technical and usage information.
We use this information primarily for website analytics, performance measurement and business improvement.
11. Data Security
We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, unauthorized disclosure, loss, misuse, alteration and destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
You should avoid submitting highly sensitive information through ordinary website contact forms or email.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, managing potential or existing customer relationships, providing services, maintaining business records, resolving disputes, meeting legal or accounting requirements, and measuring marketing performance.
The retention period may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal and business requirements.
13. Your Rights and Choices
Depending on applicable law, you may have rights concerning your personal information, including the ability to:
- Request information about the personal data we hold about you;
- Request correction of inaccurate information;
- Request deletion of information where applicable;
- Withdraw consent where processing is based on consent;
- Object to certain uses of your information;
- Request restrictions on certain processing; and
- Opt out of marketing communications.
To make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing certain requests.
14. Marketing Communications
If you provide your contact information to Eventrra, we may contact you regarding your inquiry, requested quotations, event requirements, meetings and related business services.
Where required by applicable law, we will obtain consent before sending promotional communications. You may request that we stop sending promotional communications at any time by contacting us.
15. Third-Party Websites
Our website may contain links to third-party websites, social-media platforms or other external services.
These third parties operate independently from Eventrra and may have their own privacy policies. We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Children's Privacy
Our website and services are intended primarily for businesses, organizations and adults.
We do not knowingly request or intentionally collect personal information from children for marketing purposes.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
17. International Data Processing
Some of our service providers, advertising platforms, analytics providers or technology partners may process information outside Pakistan.
Where information is transferred or processed internationally, we will take reasonable steps to use appropriate contractual, technical or organizational safeguards where required.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, advertising or analytics technologies, applicable legal requirements, or how we process personal information.
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy. We encourage visitors to review this page periodically.
19. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the way Eventrra handles your personal information, please contact us.
Eventrra
Event Management & Production Company
LG 14A, Big City Plaza, Liberty Roundabout,
Block E 2, Gulberg III, Lahore, 54660, Pakistan
Email: info@eventrra.pk
Phone: +92 335 0555033
Website: https://eventrra.pk/
For privacy requests, please use the subject line: Privacy Request – Eventrra
20. Consent
By submitting information through an Eventrra website form, contacting us regarding our services, or otherwise voluntarily providing personal information to Eventrra, you acknowledge that you have read this Privacy Policy.
Where applicable, you may be asked to provide separate consent for marketing communications, cookies or other processing activities.